TERMS & CONDITIONS

· 1 ·
Prices include ROOM, commune areas, the services of breakfast and cleaning and all taxes.

· 2 ·
 You can book at Santa clara 1728 via website, email (info@santaclara1728.com) or by phone (+351934418316 / +351933014000).
An option can be held for 48h free of any charge. To confirm your booking we require a deposit, via bank transfer, of 50% of the total amount of the rent. 15 days before arrival date you will be requested to do a new bank transfer, to pay the remaining 50% of the rental.

· 3 ·
If guests need to cancel or modify their reservations, this will have to be made with at least 3 month in advance for total refund. If the cancellation is made close to the arriving date, we will do our best to rent those days and refund the sent money, deducting 10% for administrative fees. If no substitute guest will be found for the cancelled days there will be a 50% refund of the payments made.

· 4 ·
Check in time, is any time after 4pm. If guests arrive before, we can offer to hold luggage. Check out time on the date of departure is 12pm. If the room is not vacated by this time, the customer will be subject to another night. Equally we offer the service to guests where we can hold luggage after 12pm until the end of the day, on the date of departure.

· 5 ·
Arrival time should be announced in advance in order to organize the guests check-in and transfer.

· 6 ·
Any complaint about the booking service must be notified to santa clara 1728 in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to santa clara 1728 in writing.


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